“What separates a good supplier from a bad one, or even better, good from great? I don`t have any problems distinguishing the good from bad, and the bad are easily eliminated. But, often the good maintain the standard compliance to your specifications. The great watch out for your interests. They offer integrity, follow through, networking, and an overall interest in your profitability.
ShapeMaster has been my supplier and a customer for many years, and they have been ‘great’. They have provided product that exceeds specification done in a timely fashion. If something cannot be produced, a quick alternative source is recommended or called for review, and quite often, alternative materials are pursued to provide an appropriate profit margin affecting our bottom line.
ShapeMaster`s follow through and diligence as a supplier and customer persuades me to continue to recommend them to others.”